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Staffed 24 hours a day, 365 days a year, our Customer Care Program is your single source for both emergency and routine technical assistance...

Decrease your business risk... Increase the performance of your customer contact solution with DFC customer care programs!
 

Features and Comparison Guide for DFC Technical Support Plans...

programs review | silver customer care | gold customer care | platinum customer care | comparison guide
To give you the option of how much protection you need for your systems, we offer three levels of customer care:
Silver
Customer
Care
Gold
Customer Care
Platinum
Customer
Care
Telephone Support
M-F, 9 am to 5:30pm
X
X
X
Emergency Telephone
24x7x365
X
X
Priority Queue Status
24x7x365
X
X
Repair Parts Replacement
Upon Receipt
of
Repair Part
Advance Replacement
Advance
Replacement
6-Hour On-Site Response
24x7x365
X
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