| success stories | | | solutions | | | benefits | | | relationships | | | people | | | services |
| DFC Customer Care services Make the Value Difference ... |
| ONLINE SERVICE REQUEST AND TRACKING - Create a new service request - Get up to the minute status on your request(s) - Review your history of service requests - Add notes and information - online - Update your contact list |
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Platinum Customer Care Program... |
| programs review | silver customer care | gold customer care | platinum customer care | comparison guide |
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Platinum Customer Care is a premium support offering that provides the benefit of on-site hardware repair. You will receive all the benefits of Gold Customer Care plus the availability of an on-site field engineer when hardware service is needed. Response time is within six hours of notification to DFC International if a spare is available on-site. Without an on-site spare, a replacement part is shipped overnight and a field engineer is sent to replace/integrate the part when it arrives the next day. Platinum Customer Care customers also receive priority queue status on inbound calls. |
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Silver Customer
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Gold
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overview |
programs |
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support |
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service request |
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warranty extensions |
