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The value of an application is its benefits less its
cost. An application can:
1) reduce the costs of an existing business process;
2) increase the amount of work performed for the same cost;
3) gather data for analysis; and...
4) share information across boundaries.
The better an application is, the more of each type of benefit it will
provide. Additionally, in order to achieve any benefit, an application
must be used, which means it must make the end-user's job easier.
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