FLEXIBLE ISSUE SUBMITTAL

As a client you can submit calls to DFC International's Client Care via:

Toll Free Telephone Number

Fax

E-Mail

E-Service

Client care response times...

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When your call is received at DFC International, a Technical Support Engineer quickly responds to gather information about the problem and begin work. If remote support is available, the engineer may access your system to run diagnostics.

PRIORITY DESCRIPTION:

PRIORITY 1. Production down or critical problem that causes an immediate major impact on the customer's business, and the customer's business cannot reasonably continue. No timely workaround exists that provides similar functionality and performance.

PRIORITY 2. High priority problem that has a moderate impact on customer's business; however, processing can still continue in a restricted manner.

PRIORITY 3. Medium or low priority problem that has a non-critical or minimal impact on the customer's business. The problem does not prevent processing.

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